Refund Policy

At Kaunn, we want you to have a smooth and satisfying shopping experience. This Refund Policy explains how refunds, returns, exchanges, and cancellations are handled when you purchase from our website.

If you have any questions about this Refund Policy, you can contact us at:
Email: kaunn.wear@gmail.com

1. Returns and Exchanges

We accept return or exchange requests only for eligible items, subject to the conditions mentioned in this policy.

To be eligible for a return or exchange:

  • The item must be unused, unworn, and unwashed
  • The item must be in its original condition
  • All original tags and packaging must be intact
  • The return request must be made within the eligible return period after delivery

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

  • Items purchased during sale or clearance offers
  • Customized or made-to-order products
  • Innerwear, accessories, or other hygiene-sensitive items
  • Gift cards, if applicable
  • Products damaged due to misuse, improper handling, or normal wear and tear

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at kaunn.wear@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the item received

Once we review your request, we will guide you on the next steps. If approved, we may offer a replacement, exchange, store credit, or refund, depending on the situation.

4. Refund Eligibility

Refunds are only provided in cases where they are approved after review. A refund may be considered if:

  • The product received is damaged or defective
  • The wrong item was delivered
  • The item is unavailable after your order is placed
  • A return request is approved according to this policy

Refunds will not be issued for items that are not eligible for return or that fail inspection after being returned.

5. Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method
  • Processing time may vary depending on your bank or payment provider
  • Any shipping charges, convenience charges, or non-refundable fees may be deducted where applicable

Please note that it may take several business days for the refunded amount to reflect in your account.

6. Exchange Policy

If you wish to exchange an item for a different size, color, or replacement, you may contact us at kaunn.wear@gmail.com.

Exchanges are subject to:

  • Product availability
  • Approval after item inspection
  • Compliance with the return conditions mentioned above

If the requested replacement item is not available, we may offer an alternative solution such as store credit or refund, where applicable.

7. Cancellation Policy

Orders may only be cancelled before they are processed or shipped.

If you wish to cancel your order, please contact us immediately at kaunn.wear@gmail.com with your order details.

Once an order has been shipped, it cannot be cancelled. In such cases, the return policy will apply if the item is eligible.

8. Return Shipping

In cases of approved returns or exchanges, return shipping instructions will be shared with you by email.

Please note:

  • Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item
  • We recommend using a trackable shipping method for returns
  • We are not responsible for items lost or damaged during return transit

9. Refund Delays

If you have not yet received your refund after confirmation from us:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Contact your bank, as processing times may vary

If you still have not received your refund, you can contact us at kaunn.wear@gmail.com.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or store operations. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:

Kaunn
Email: kaunn.wear@gmail.com